Kemo IPTV FAQ and Troubleshooting
Answers to the most common questions about accounts, apps, buffering, devices and payments.
My Kemo IPTV account is not working. What should I do?
First check that your username, password and server URL are typed exactly as sent, including capital letters and the port number. Then restart your device and router. If it still fails, your subscription may have expired or another device may be using the line. Contact us and we will check it.
My M3U link does not load any channels
The link was probably cut when it was copied. Copy it again in one piece, from http:// to the last character. Some Smart TV apps also need you to restart them after uploading a new playlist.
Why does my MAG box show “STB blocked” or not connect?
Your MAG MAC address must be registered on your line. Send us the MAC address printed on the box and restart it after we confirm.
Channels freeze during live sports. Why?
Live events are the busiest time for any network. Use a wired Ethernet connection, close other streaming devices at home and increase the buffer size in your player settings. A speed of 25 Mbps or more is recommended for 4K.
Can I install Kemo IPTV on more than one device?
Yes, you can install the app on several devices. With a standard plan, only one device can play at the same time. Ask us for a multi-connection plan if you need more screens.
When does my subscription start?
Your subscription starts when your line is activated, usually 7 to 20 minutes after payment. The duration of your plan counts from that moment.
Which app is best for Kemo IPTV?
TiviMate and IPTV Smarters Pro are the most popular on Firestick and Android. On Samsung and LG Smart TVs, IBO Player and Smart IPTV work well. On iPhone and Apple TV, try Smarters Player Lite or GSE Smart IPTV.
Is there a TV guide?
Yes, the EPG is included. If the guide is empty, refresh it in your player settings and check that the time zone of the app matches yours.
Can I use Kemo IPTV when I travel?
Yes. Your subscription works over the internet, so you can watch from anywhere with a stable connection, as long as only one device plays at a time.
How do refunds work?
You can request a refund within 14 days of your order if the service does not work for you. Contact us by email or WhatsApp with your order details.
What payment methods do you accept?
We accept card payments and cryptocurrency.
Do you sell subscriptions to resellers?
Yes, we offer credit packages with a reseller panel. See the reseller page.
Didn’t find your answer? Ask us on WhatsApp.