Refund Policy
Last updated: November 2026
14-Day Refund
If the service does not work as described on your device, you can request a refund within 14 days of your purchase. We will first try to solve the issue with you, as most problems come from app settings or the home connection.
How to Request a Refund
Send an email to tvstreamingservic@gmail.com or a WhatsApp message with your order details and a short description of the problem. Refunds are processed to the original payment method.
When Refunds Do Not Apply
Refunds are not available after 14 days, for accounts suspended because of sharing the line with other households, or when the service works and the request is only a change of mind after heavy use.
Free Trial
We recommend using the 24-hour free trial before buying, so you can test the service on your own device.